SERVPRO of Forest Hills / Ridgewood Employee Photos

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Lori Villardi

General Manager

Lori began her SERVPRO career back in February 2012. She started her restoration career as a Sales and Marketing Manager, then in November 2013, was promoted to Franchise Business Consultant. She accepted the General Manager position with Robert and Marie Allen, effective June 28, 2022, covering the SERVPRO of Forest Hills / Ridgewood franchise.

As a Franchise Business Consultant, she was responsible for assisting Sales and Marketing Representatives across the region with their plans and ideas to broaden their franchises' footprints and become more profitable. As her career progressed, additional responsibilities linked to her 12-year Corporate Accounting experience were added to her workload. She became responsible for reviewing QuickBooks, KPMs, P&L, and other Tableau reports with franchise owners/operators.
Lori has garnered more than 25 years of construction knowledge and is a natural communicator with an aptitude for inspiring trust and building long-term relationships. She has earned IICRC Certification in Water Damage Restoration Technician (WRT) and IICRC Trauma and Crime Scene Technician (TCST).
Though she enjoyed the last eight years helping more than 90 Franchise Owners and Sales Representatives across this region, she is now looking forward and excited about opening a new chapter in her SERVPRO career path: collaborating with the staff at all three licenses owned by Robert and Marie Allen.

Lori is looking forward to further developing the business success of this SERVPRO triumvirate of franchises!

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Angelo DeFilippis

Angelo is Our Production Manager at SERVPRO of Forest Hills / Ridgewood. He has over 8 years of experience dating back to 2014 and has numerous certifications from the IICRC-- Institute of Inspection, Cleaning and Restoration Certification.
• WRT- Water Damage Restoration?• ASD - Applied Structural Drying?• FRST - Fire & Smoke Damage Restoration?• OSHA - 10-Hour Reconstruction Safety, OSHA 40-Hour Course?• Lead RRP Renovation?• Bloodborne Pathogens?• Subrogation Certifications
His amazing work ethic amplifies Our force as a local restoration company. Angelo is amicable, relates well, and provides excellent customer service for our customers and commercial clients. When not in the office or the field, Angelo finds time to be on the Executive Board of Mid Island Little League. He also coaches for Moore Catholic High School baseball. He also volunteers as a football coach for Susan E. Wagner High School. Angelo and his wife Victoria have two awesome offspring— Little Angelo and Jenna. He also owns thoroughbred race horses in New York, New Jersey, Pennsylvania, and Delaware. His strong work ethic and amiable customer service have been instrumental in our success.

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Angelica DeSimone

Angelica is our Job File Coordinator at Forest Hills / Ridgewood and helps keep our office organized, contributing in many ways. When not on the job, she spends time with her family, living in Brooklyn.

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Navendranauth Avi Persaud

Project Manager Avi has been at SERVPRO of Forest Hills / Ridgewood since 2020 and has more than four years of experience in the restoration industry. He is OSHA and Mold Remediation certified. Avi has extensive fire and smoke damage, water damage, and mold abatement training. He has seven years of construction background, which greatly facilitates his talent for completing assignments. In his spare time, Avi enjoys playing basketball, volleyball, and cricket.

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Graciela Canelo

Graciela is a Production Technician at SERVPRO of Forest Hills / Ridgewood. Her experience dates from 2013; she has been a member of our team since 2017. She has LMS training in water damage and fire and smoke damage restoration that compliments her general construction, painting, and flooring expertise. Graciela volunteers at The Children's Cancer Foundation and lives in Flushing, NY, with her spouse of ten years, Giovanna, and her two kids.

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Katieanne Burke

Katieanne is an Administrative Assistant at SERVPRO Forest Hills / Ridgewood. She is our team's newest member, joining this year, 2022. We are delighted to have her on our office staff. Katieanne resides in Brooklyn and loves spending time with her friends and family.

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Ravendra Amit Persaud

Amit has been a Crew Chief and Lead Rebuilder at SERVPRO of Forest Hills / Ridgewood since 2017. He is certified by NY State as a Mold Abatement Supervisor. He also is IICRC certified in water damage restoration (WRT), fire and smoke (FSRT), odor control (OCT), and ASD applied structural drying. Amit's experience in construction is valuable in our build-back services, having over 24 years of hands-on expertise. He is involved with the UMA--United Madrassi Association. This non-profit organization endeavors to aid the community's less fortunate. He volunteers at homeless shelters. Amit resides in Queens, is a cricket club member, and enjoys spending time with his family, sports, riding his bike and swimming.

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Shane Cameron

Production Manager Shane has been at SERVPRO of Forest Hills / Ridgewood since 2016. He is IICRC certified and has earned an Associate's Degree in Construction Technology. He is an experienced mason and designing Large Landscapes. Shane’s construction background makes him a valued team leader. He lives in Bushwick, Brooklyn coming from Bloomfield, NY, and is a volunteer firefighter. He donates blood on a regular basis, and when not working, Shane likes hunting, fishing, hiking, and working on cars when not in the field.

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Mark Redlefsen

Mark has been our Commercial Marketing Representative at SERVPRO of Forest Hills / Ridgewood since 2021. His sales experience spans from roofing to restoration. His goal is to expand our presence in the commercial side of our business and develop enduring industrial contacts. Mark is a Queens Chamber of Commerce member and interfaces and exchanges sales opportunities with like-minded professionals. Mark volunteers with the IPALI, including the 24th Annual Charity Event. He resides in Astoria, Queens, with his lovely wife, Matilda. They enjoy sharing concerts, podcasting, traveling, and socializing.

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Cesar Chai

Project Manager Cesar has been at SERVPRO of Forest Hills / Ridgewood since 2021. He has an additional three years of restoration experience. Cesar is WRT water damaged certified by the IICRC and works hard at his craft. Cesar resides in Brooklyn and, when not at work, enjoys socializing with friends and family.

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Malcolm Griffith

Malcolm joined our SERVPRO of Forest Hills / Ridgewood team as a Production Technician in 2022. He has five years of plumbing and construction experience and a drive to succeed. He is OSHA 30 certified and our in-house LMS Water 100 instructions. Malcolm was in the JROTC program and contributes his time and energy in community activities like bake sales and various fundraisers. Malcolm works on drives for donations to local Catholic charities in the Flatbush area of Brooklyn, where he resides. Malcolm enjoys playing a good game of chess, adventures, and swimming.

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Zaird Caicedo

Zaird has been a Production Technician at SERVPRO of Forest Hills / Ridgewood since mid-2022. He came East from California, bringing many years of restoration and demolition experience from a local company. Zaird has worked hard to quickly become certified in LMS, in-house training, Water 100, Water 200, Fire 100, and Fire 200. When not on the job, he enjoys playing basketball and skinny dipping.